The airline is combating to restore key flight plan structures as the Christmas rush receives underway.
British airways has apologised to customers after struggling « a technical difficulty » with its flight planning systems, affecting flights departing america and some other place globally beforehand of Christmas.
In a announcement, BA said: « we are experiencing delays to a number of our flights because of a technical problem with our flight making plans.
« we are sorry for the disruption to our clients’ adventure, we are urgently investigating this that will tour as soon as feasible. »
An in advance statement overnight had blamed a « 0.33-celebration planning provider ».
Sky information turned into in search of additional information at the quantity of the disruption on the airline, which has a chequered recent history for IT reliability.
The modern issue came to light while passengers due to leave the united states took to social media platforms complaining of delays and a loss of facts from BA group of workers on the floor.
a few clients said they were not on time for hours.
« All a laugh and video games at JFK, » one tweeted. « All British airlines flights grounded due to an blunders with their flight mapping system and now we have a couple of alarms going off in departures. »
some other said: « Captain of our British airlines flight just said that their flight computer systems had been down for two hours global and no BA aircraft can file a flight plan? seems now not ideal. »
BA has said the technical issues do now not have an effect on any present day departed flights.
it is also understood that short-haul flights are unaffected by the failure.
« This is not a protection problem. we are maintaining our customers updated and presenting them with refreshments », the airline stated.
every other passenger complained about the uncertainty of the state of affairs: « midnight and we can’t go to a hotel due to the fact BA might not formally cancel the flight. We do not know whilst the flight will go away and there is a aircraft complete of people that they flew from Cayman *after* this meltdown began who will spend the night in the plane! »
BA is not any stranger to troubles with its IT systems following a number of excessive profile screw ups in latest years that have damaged the provider’s reputation and its recovery from the COVID-19 pandemic.
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